By Gina Shaw
The National Association of Specialty Pharmacy (NASP) has announced that it is offering a new patient satisfaction survey tool that it hopes will become an industry standard. The initiative has been done in partnership with the SullivanLuallin Group (SLG), a San Diego-based health care customer service consulting firm.
“Historically, specialty pharmacies have done their own surveys, often with free tools like SurveyMonkey, that have inconsistent results and response