By Myles Starr
A trend among retail pharmacies to focus on efficiency and volume has led to widespread burnout among pharmacists and a perceived lack of meaningful interaction with patients. These pressures, highlighted in a report from Accenture titled “Humanizing Pharmacy: Harmonizing Volume and Value for Retail Pharmacies,” expose both a weakness and an opportunity for retail pharmacies: the need to build meaningful relationships between pharmacists and patients.
“We must