It was about 9 p.m. on a winter evening in 2015, and Ron Geguzys, the executive vice president of operations at Avella Specialty Pharmacy, was having a quiet evening at home. Then his cellphone rang.
“Hi, my name is Bob, and I’m a courier working with Dawson Healthcare Solutions,” the caller told the startled Mr. Geguzys. “I have this package to deliver to one of your customers, but the state police have closed the road to anybody that doesn’t have tire chains. And