Specialty pharmacy’s track record on key performance metrics is something of a mixed bag, based on URAC’s Five-Year Pharmacy Measures Report.
The trade class scored modest improvements in the proportion of its patient calls answered within 30 seconds from 2019 to 2023, as the number of patients who abandoned calls dropped. Dispensing accuracy also improved, according to the report. However, the turnaround time for patients to receive medications increased. Moreover,