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MARCH 22, 2024

As Pharmacies Recover from Change Healthcare Attack, Some Face Thousands of Unprocessed Claims

By Gina Shaw

Most pharmacy systems have resumed processing claims after the massive Feb. 1 cyberattack that forced Change Healthcare—a healthcare technology company that is part of Optum Rx and a subsidiary of UnitedHealth Group (UHG)—to take its electronic claim and payment processing systems offline, according to officials with ASHP. But the aftermath of the chaos continues to reverberate.

In a call convened by the Department of Health and Human Services on March 19, UHG and Optum