By David Wild
Las Vegas—Engaging with patients outside the office or pharmacy can be time-consuming. Playing phone tag, holding lengthy conversations once you connect, and then documenting conversations in the electronic health record (EHR) can lead to delays in patient care.
“When information—from a patient, caregiver, advocate or provider—is not shared instantaneously between all care team members, you risk harming the patient, prolonging inadequate care, or making care